Hi, I'm Sylvia!

UniSeika is a small studio I created with my talented friends. I met them while writing fandom novels, and I started helping them with overseas sales projects.

Our goal is to create a space where people who share a love for the same works or characters can connect and interact. We hope that through UniSeika, you'll find lots of joy and fun!

Payments

We accept payments via PayPal and credit cards supported by PayPal, ensuring the security of funds for both parties.

Cancellation

• Pre-orders: Cancellations are not accepted after the pre-order period ends. If canceled during the pre-order period, a refund will be issued after deducting PayPal transaction fees.
• In-stock items: Cancellations must be requested via email (support@uniseika.com) before shipping begins. Refunds will be issued after deducting PayPal transaction fees.

Countries UniSeika ship to:

• Asia (Japan, Singapore, South Korea, Thailand, Malaysia);
• the Americas (Canada, the United States（local）);
• Australia;
• Europe (Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Poland, Spain, and the United Kingdom).

Shipping Schedule

• Pre-order items will be shipped once production is completed. Please note that production may take longer than expected to ensure each beautiful design meets high quality standards.
• In-stock items will be shipped within 1-2 weeks after the order is placed.
• International shipping generally takes 2-4 weeks, but customs inspections, postal strikes, and holidays may cause delays.

Orders with Both Pre-Order and In-Stock Items

• If you purchase both pre-order and in-stock items in a single order, the package will be shipped once all items are ready.
• If you prefer separate shipments, please contact me via email (support@uniseika.com) and pay an extra shipping fee via PayPal invoice.

Combining Orders

• If you wish to combine multiple orders, please email me (support@uniseika.com) before shipping begins. After confirmation, I will combine the packages and refund any excess shipping fees.

Address Confirmation

As the purchaser, it is YOUR responsibility to ensure that the shipping address provided is correct and complete. You should also monitor the tracking updates to ensure a successful delivery.

Changing Address

If you need to change your shipping address, please email me (support@uniseika.com) with the following details:

1. Full name or Order number of the original order.
2. Full name and updated address for the package.
3. You will receive a confirmation email—please review and reply accordingly.
4. If the address change results in additional fees (such as changing the destination country), you will need to pay the PayPal invoice sent to you. The package will not be shipped until the payment is made.

UniSeika is a small studio personally run by me. I only assist artists with their overseas sales, and thus UniSeika do not offer refunds, returns, or exchanges, except in the following cases:

Errored Fulfillment

If I have shipped the wrong item, please contact me (support@uniseika.com) within 7 days of receiving the package and provide photos or videos as proof. I will either reship the correct item or offer a partial refund for the incorrect item.

Damaged or Lost Packages

• All standees and badges are packed securely to prevent damage during transit.
• If the outer packaging is damaged and the item inside is affected, please contact me within 7 days of receiving the package and provide a full unboxing video (starting from the sealed package, showing the shipping label, damaged areas, and item condition clearly). This is required to file a claim with the shipping courier.
• If your package is lost during transit, please provide the order number and tracking number. I will contact the shipping courier for confirmation. If the loss is confirmed, compensation will be provided by the shipping carrier according to their policy. However, I cannot guarantee that the full order amount will be refunded.
• If the package is marked as "delivered" or "ready for pickup" but is lost because it was not picked up in time, I cannot offer any refund.

🔹 Please Note: Once an order is marked as "Accepted by courier", my responsibility is fulfilled, and the package is out of my control. I can only assist in filing claims but cannot provide direct compensation.

Thank you for visiting our website. We value your privacy and are committed to protecting the personal information you provide. This privacy policy outlines how we use and protect your data to ensure your shopping experience is safe and secure.

1. Collection and Use of Personal Information

When you place an order or contact us, we may collect the following personal information:

• Name
• Contact details (including phone number and email address)
• Shipping address
• Payment information

This information is solely used for the following purposes:

• Processing orders and completing purchase transactions
• Arranging product shipping and delivery
• Providing support and services related to your orders

2.Sharing and Disclosure of Information

We guarantee that your personal information will not be used for any purposes other than purchasing and shipping. We do not share your personal information with third parties, except under the following circumstances:

• When required by law
• When necessary to fulfill your order, sharing essential details with shipping service providers

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices. We recommend reviewing this policy regularly to stay informed of how we protect your information.

You can contact us via email at support@uniseika.com. You can also reach out on social media at X/Twitter: @UniSeika and Instagram: @uniseika. We’ll respond as soon as possible after receiving your message.